Public Health Lab FAQs
If I have a concern about the clinical laboratory operations and would like to lodge a complaint who do I contact? (Examples of laboratory operations include: quality of testing, unlabeled specimens, unethical practices; e.g., record falsification, proficiency testing cheating, confidentiality of patient information.)
Call Customer Service for the Public Health Laboratory at 501-661-2363.
If I feel that my complaint was not resolved what else can I do?
You may file a complaint with the Centers for Medicare and Medicaid Services (CMS). To get information on how to file a complaint, a brochure is available on the CMS web site that gives this information. The brochure can be found here: