Arkansas Department of Health

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Quality Improvement Plan

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The successful accomplishment of the goals and objectives outlined in the Performance Management System depends on the extent to which all staff demonstrate a commitment to continually improve the work they are doing. This is commonly referred to as Continuous Quality Improvement and it is defined as a CULTURE, shared across individual, unit, and agency levels, where the examination of processes, systems and programs for potential improvements, and the implementation of improvement initiatives, is a routine part of daily work.

Developing a culture of Continuous Quality Improvement is a priority at ADH and a Quality Improvement Plan has been developed to guide this work.

The goal:

• With the effort and voices of all staff, ADH works to promote a culture where we continuously improve our Agency’s processes and outcomes.

The focus:

• Staff Empowerment, Teamwork, Leadership, Customers, Infrastructure, Process Improvement.

Our values:

• Engagement, Respect, Communication, Innovation.

Our work:

• Progressing ADH from I to QI to CQI.