FAQs: General | Rabies Laboratory | Well Water
Q: If I have a concern about the clinical laboratory operations and would like to lodge a complaint who do I contact?
(Examples of laboratory operations include: quality of testing, unlabeled specimens, unethical practices; e.g., record falsification, proficiency testing cheating, confidentiality of patient information.)
Answer: Call Customer Service for the Public Health Laboratory at 501-661-2363.
Q: If I feel that my complaint was not resolved what else can I do?
Answer: You may file a complaint with the centers for Medicare and Medicaid Services, CMS. To get information on how to file a complaint a brochure is available on the CMS web site that gives this information. This brochure is available at